Caroline Newton

Rider Services Team Leader

Caroline leads the dedicated Rider Services team, who are the first point of contact of our riders. The highlight of her role is her daily interaction with members and customers. She brings with her a wealth of customer service experience after working in the tourism industry and in the public service.

PROFILE:  After living in the UK and Japan, Caroline now calls Melbourne home, and has swapped her habit of hooning the streets of Tokyo on a “mama-chari” bike, with enjoying a more civilized daily commute to the CBD. On weekends, you can find her indulging in the culinary delights of Melbourne or exploring one of the rail trails.

(Updated 27/5/11)

Jarrod Amos

Rider Services Team Member
 

Jarrod is one of our highly energetic and enthusiastic members of the Rider Services Team. Bringing with him a background in sales where he has been able to build strong relationships over the phone, along with his passion for all things bikes, Jarrod is an asset to the team. His favourite part of the role is talking to the members and customers about their bikes and favourite places to ride.

PROFILE: Jarrod loves everything bike related! From hitting the road for an adventure to a National Park, coasting along a rail trail or heading up some hills in the Dandenongs for challenge, Jarrod enjoys every part - and if he is not in the saddle on the weekend you will find him in the shed somewhere fixing or tinkering with a bike. If it involves two wheels, chain and pedals, there's a good chance he is going to want to hear about it!

 Ella Mulvey

Rider Services Team Member

Ella came into the Bicycle Network Victoria team as a volunteer, while studying her Bachelor of Social Science (Environment), and has since risen to show her dedication and shine with the Rider Services Team. Ella enjoys the positive working environment of Bicycle Network Victoria, she is proud of the opportunity she has to be representing riders in Victoria and beyond. Being the first point of call, Ella knows that each day she is working toward the mission of More People Cycling More Often.

PROFILE: After growing up in a remote community in Central Australia where there was not a bike path in sight, Ella is now a confident commuter cyclist who you will see getting around Melbourne on her sweet 80s road bike complete with dolphin stickers!

Sue Robinson

Rider Services Team Member
Sue is a part-time member of the Rider Services team, and enjoys the ranges of interaction with new and old cyclists alike.

PROFILE: Sue loves cycling and bushwalking; both great ways to get about and see the world- biking being just that bit quicker. Before joining Bicycle Network Victoria she worked as a teacher and a volunteer coordinator.

Anh Vu

Rider Services Team Member

PROFILE:  Anh is one of our longest serving Rider Services Team Members.  He is dedicated to our members and is always ready to assist them in any way he can.  He greets all our members with a happy smile.

 (Updated 10/9/10)

David Ralph

Rider Services Team Member

I have been working at Bicycle Network Victoria, since February 2006, firstly in a volunteering role, then working, as a member of the Rider Services Team, since July last year. My main responsibilities, include answering incoming calls, helping to solve queries from bike riders, and also making outbound calls.

PROFILE: Outside of Bicycle Network Victoria, life for me, is watching AFL football, and meeting up with friends, when I can. I also used to play wheelchair basketball for Victoria, and I used to play in a domestic, B Grade Level basketball competition, though I am having a break at the moment.

(Updated 01/6/10)